Frequently Asked Questions
Everything you need to know about our Kempsey-made fashion collections.
Where are your garments manufactured?
Every piece in our collection is proudly designed and handcrafted right here in Kempsey, New South Wales. We support local craftsmanship and ensure ethical production standards in every stitch.
How long does shipping take within Australia?
We offer nationwide shipping. Orders are typically processed within 1-2 business days. Delivery via Australia Post usually takes 3-5 business days for standard shipping and 1-2 business days for express delivery.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns on unworn items with tags attached within 30 days of delivery. Please note that custom-made pieces are final sale.
Do you offer local pickup for Kempsey residents?
Yes! Local customers can select the 'Local Pickup' option at checkout to collect their orders directly from our Kempsey studio at no extra cost. You will receive an email when your order is ready.
What materials do you use for your clothing?
We prioritize high-quality, natural fibers including Australian wool, organic cotton, and linen. Our materials are sourced responsibly to ensure durability and comfort for the Australian climate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.